RIEB Discussion Paper Series No.2022-21

RIEB Discussion Paper Series No.2022-21

Title

Professional Service Innovation in Digitalization

Abstract

This study examines how professional service firms can innovate their services with digital technologies. With an in-depth qualitative study, this study investigates the process in which innovations of professional services can unfold in the continuing digitalization. This research contributes to our understanding of how professional service firms can manage innovations, by facilitating the balance between top-down and bottom-up approaches for service innovation.

Keywords

Professional service firms; Digitalization; Service innovation

Inquiries

Masashi GOTO
Research Institute for Economics and Business Administration
Kobe University
Rokkodai-cho, Nada-ku, Kobe
657-8501 Japan
Phone: +81-78-803-7036
FAX: +81-78-803-7059
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